🛡️ Limited Warranty

At All Things Sync, we stand behind the products we sell. If your product experiences a covered defect in materials or workmanship during the applicable warranty period, we're here to help.

Our limited warranty applies to the original purchaser and begins on the date the order is delivered.

✅ Warranty Coverage

1-Year Limited Warranty

The following products include a 1-year limited warranty:

• SYNC 3 Conversion Kits

• SYNC 4 Conversion Kits

• SYNC 3 APIM Replacements

• Eligible replacement parts sold by All Things Sync

90-Day Limited Warranty

The following products include a 90-day limited warranty:

• SYNC 2 APIM Replacements

🔧 What's Covered

Our limited warranty covers defects in materials or workmanship and product failures that occur during normal use within the applicable warranty period.

If a warranty claim is approved, All Things Sync may, at our discretion:

• Repair the product

• Replace the defective component

• Replace the product with a new or refurbished equivalent

Replacement products or components may be new, used, or professionally refurbished and will be functionally equivalent to the product or component being replaced.

📋 Before You Submit a Warranty Claim

Please contact All Things Sync before returning or removing any product whenever possible.

To help us evaluate your claim, please be prepared to provide:

• Your order number or proof of purchase

• A description of the problem

• Photos or videos when applicable

• Diagnostic information when applicable

• Troubleshooting steps already completed

• Any other information reasonably necessary to determine the cause of the issue

Many SYNC-related problems can be caused by installation, wiring, programming, vehicle configuration, USB hubs, cables, connections, batteries, or other vehicle components rather than the All Things Sync product itself.

We may ask you to complete reasonable troubleshooting before authorizing a warranty return.

📦 Shipping Damage

Shipping damage is handled separately from the limited warranty because physical damage occurring during transportation is not a manufacturing defect.

Please inspect your order promptly after delivery.

If merchandise arrives physically damaged, All Things Sync must be notified within 7 calendar days of delivery.

Please provide photographs showing:

• The damaged product

• The shipping box

• The internal packaging and protective materials

• Any visible damage to the shipping container

Please retain the product, original box, packaging materials, and shipping materials while the issue is being evaluated. These materials may be required to document the damage or submit a claim with the shipping carrier or insurance provider.

Shipping damage reported more than 7 calendar days after delivery may not be eligible for replacement or reimbursement because All Things Sync may no longer be able to verify the circumstances of the damage or submit a shipping or insurance claim.

Damage occurring after delivery, including damage caused during installation, removal, handling, modification, accidents, misuse, or improper installation, is not shipping damage and is not covered by the limited warranty.

🚚 Returning a Product for Warranty Evaluation

Warranty claims may require the product to be returned to All Things Sync for inspection and testing.

Please do not return any product without prior authorization.

Products returned without authorization may be delayed or refused.

Receiving a product for inspection does not mean that warranty coverage has been approved. All Things Sync will inspect and, when appropriate, test the returned product before determining whether the reported issue qualifies for warranty coverage.

If a covered defect is confirmed, All Things Sync will provide the applicable warranty remedy.

⚠️ If No Defect Is Found

If inspection or testing confirms that the product is functioning normally, or the reported issue is determined to have been caused by the vehicle, installation, wiring, programming, configuration, compatibility, another component, or another external factor, the warranty claim may be denied.

In those situations, the customer may be responsible for applicable return shipping and related service or diagnostic costs.

An installation, configuration, compatibility, connection, programming, or vehicle-side issue does not by itself establish that the All Things Sync product is defective.

❌ What Isn't Covered

This limited warranty does not cover:

• Normal wear and tear

• Cosmetic damage

• Cracked, broken, scratched, or otherwise physically damaged screens or components unless documented and reported as shipping damage within the applicable shipping-damage reporting period

• Damage occurring after delivery

• Improper installation

• Incorrect wiring

• Vehicle compatibility issues

• Water or moisture damage

• Fire, electrical surges, short circuits, or other power-related damage

• Accidents, abuse, neglect, or misuse

• Unauthorized repairs or modifications

• Software or firmware modifications not authorized by All Things Sync

• Broken, removed, altered, or damaged warranty or tamper-evident seals

• Damage caused by other vehicle components

• Damage caused during installation or removal

• Damage caused by failure to follow installation instructions

• Labor or installation costs

• Diagnostic or dealership fees

🚗 Vehicle Compatibility & Installation

Our products are designed for specific vehicle configurations.

Customers are responsible for providing accurate vehicle information and purchasing a product compatible with their vehicle.

All Things Sync professionally programs applicable products based on the vehicle information provided with the order. However, vehicle modifications, previously replaced components, incorrect vehicle information, aftermarket equipment, wiring problems, or other vehicle-specific conditions may affect compatibility or operation.

Professional installation is recommended when appropriate.

Damage caused by improper installation, wiring, modification, removal, or another vehicle component is not considered a product defect.

🔄 Replacement Products

If All Things Sync provides a warranty replacement, the original defective product or component may be required to be returned.

When a return is required, the original product must be returned according to the instructions provided by All Things Sync.

Failure to return a product when required may affect eligibility for the replacement or other warranty remedies.

Warranty replacement does not restart or extend the original warranty period unless required by applicable law.

📦 Warranty Limitations

This limited warranty:

• Applies only to the original purchaser

• Is not transferable unless required by law

• Applies only to products purchased from All Things Sync

• Covers only the All Things Sync product or component determined to be defective

Unless otherwise approved by All Things Sync, the warranty does not cover:

• Labor charges

• Installation or removal costs

• Programming or coding fees

• Dealership service or diagnostic charges

• Rental vehicles

• Vehicle downtime

• Loss of use

• Lost wages or other economic losses

• Incidental or consequential damages

• Shipping costs not specifically authorized by All Things Sync

To the fullest extent permitted by applicable law, All Things Sync's liability is limited to the original purchase price of the product.

Nothing in this warranty is intended to limit any rights or remedies that cannot legally be limited under applicable law.

↩️ Returns & Refunds

This limited warranty applies to covered product defects and is separate from our return and refund policy.

Returns for reasons other than a covered warranty defect, including change-of-mind returns and non-defective merchandise, are subject to the terms, time limits, eligibility requirements, and applicable fees stated in our Return & Refund Policy.

Shipping damage is subject to the reporting requirements described above.

💬 Need Help?

We're happy to help troubleshoot an issue before you remove or return any parts.

If you're experiencing a problem, please contact All Things Sync with your order number and a description of the issue. Providing photos, videos, diagnostic information, or other relevant details can help us resolve the issue more quickly.

Our goal is to determine whether the problem involves the product, installation, programming, vehicle configuration, wiring, or another component and provide the appropriate next steps.

Thank you for choosing All Things Sync!