The original Sync 2 system in our '16 F450 was a joke. There was no damage nor abuse to the original system and yet it would take multiple touches to the screen to get any response. This upgrade was not only easy to do on a technical level (took us about an hour), but the usability of the Sync (3) System is worlds apart from the original and is now usable (it was actually dangerous to try to interact with the original Sync 2 system while driving because of the severity of the distraction). That's all gone and we now have a touch screen that not only works, but is easier to navigate and far more reliable to use. Highly recommended.